You can report an incident directly in the app:
You have identified an incident before scanning the bike:
➡️ Click on the “❔” icon
➡️ Report a mechanical problem and follow the instructions in the app
You have identified an incident after scanning the bike:
➡️ Click on the support icon at the top left
➡️ Report your problem by choosing the right category and following the instructions of the app
➡️ Click on "Send" then follow the instructions in the app
A regularization of your trip will be made by the customer service which will come back to you.
❓If you encounter any difficulties with the app, do not hesitate to contact us via our Live Chat in the application or by telephone on 0821 6500-5610. You can also send us an email at info@swabi.eu